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Facilities Engineer l Al-Futtaim Engineering - Facilities Management l Dubai, United Arab Emira (Dubai, AE)

Recruitment in Al Futtaim Group Facilities Engineer l Al-Futtaim Engineering - Facilities Management l Dubai, United Arab Emira (Dubai, AE)

No two days are the same at Al-Futtaim, no matter what role you have. Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives. Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance, and what do you get? The chance to push the limits every single day.


As a humble family business that started on the banks of the Dubai Creek in the 1930s, Al-Futtaim has expanded to a presence in 31 countries, a portfolio of over 200 companies, and 42,000 employees. You’ll find us in industries ranging from automotive and retail, to finance and real estate, and connecting people with international names like Lexus, Ikea, Robinsons, and Adidas. Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people, markets, and trends around us.


Come join us to live well, work better, and be the best.

Job Title: Facilities Engineer


Reporting Line: Facilities Manager


Division: Al-Futtaim Engineering - Facilities Management


Location: Dubai, United Arab Emirates



Job Purpose:

  • Handling integrated facilities management contracts and ensure to achieve / exceed customer satisfaction in service delivery




  • AMC Management
    • Execution of AMC efficiently with in the budget and ensure profitability of the same
    • Analyse and evaluate annual maintenance contract requirements, prepare HSE, operational risk assessment,  contract execution plan and identify the requirements on mobilization, transition, performance management phase of service delivery
    • Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team
    • Track contract progress and ensure agreed SLA’s and KPI’s are met
    • Resource planning (manpower, material/replacement spares, subcontracted specialised services etc.) for the contracts assigned
    • Responsible for takeover and handover of the AMC
    • Preparing and submission of monthly, annual reports for the contracts assigned
    • Submission of AMC invoices on time and obtain client acknowledgement


  • Corrective/Reactive, Planned preventive maintenance

    • Conducting site inspections, conditional assessment of assets, assess HSE and operational risk and reporting

    • Identify critical system, services, assets and ensure necessary contingency plan in place to avoid down time and disruption of services
    • Prepare contract specific PPM procedures, PPM schedule, and resource planning
    • Prepare method statements, risk assessment, PPM Task sheet
    • Tally and Close all planned PPM work orders on monthly basis
    • Efficiently execute corrective and reactive maintenance, achieve agreed service level agreements (SLA), KPI’s.
    • Handle escalations, emergencies and resolve all customer complaints, prepare technical reports
    • Ensure all CRM work orders are tracked, updated and closed on daily basis
    • Carryout daily site inspections to ensure quality of works and adherence to the set standards and provide expert advice to the team
    • Calibration of all tools and tackles, safety devices
    • Schedule, coordinate and oversee the maintenance contracts of Sub Contractors



  • Repair, Refurbishment works

    • ​​​​​​​Generate revenue from repair, replacement, refurbishment / retrofit works and achieve set targets

    • Make conditional assessment of assets, Identify the assets which are required to replaced based on the aging, performance, submit report to customer
    • Prepare repair, replacement, refurbishment cost estimate, proposals and follow up with client for approvals
    • Execution of casual jobs efficiently with in the budget and ensure profitability of the same
    • Submission of customer invoices on time
    • Liaise with client on any payment issues and resolve the same



  • Customer Service

    • ​​​​​​​Contribute to the development of a customer focused service and a positive corporate image, including the maintenance of good working relationship with client, client representatives.

    • Achieve and enhance customer satisfaction by meeting and /or exceeding the customer requirements, SLA’s, KPI’s.
    • Meeting, reporting client at regular intervals to maintain good communication and rapport with client and clients team



  • QHSE
    • ​​​​​​​Contribute to safe systems of work and the development of quality management system by ensuring all work practices comply with relevant safety standard.
    • Ensure that measures to protect personal safety and well-being are always in place and that personal actions do not jeopardize the safety and well-being of others
    • Implement all HSE policy, Safe Operating Procedures, and Safe Work Instructions (tool box talk) - thus preventing potential incidents at all times
    • Ensure the team possess appropriate tools and tackles, spare parts and consumables, calibration of tools and tackles
    • Ensure timely close out of HSE Action taken Reports, NCR’s   


  • Employee Engagement
    • ​​​​​​​Ensure Job description, induction training, arrangement of tools and tackles for the reporting employees
    • Conduct performance development review, identify employee requirements like training, etc.
    • Achieve employee engagement by identifying the needs of employees and organization and implement the action plans
    • Liaise with internal departments, shared services and maintain good working relations
    • Team building : Ensure proper coordination among the team to achieve maximum customer satisfaction and  productivity  



Minimum Qualifications , Certification and Knowledge:

  • Degree in Mechanical , Electrical
  • Computer skills
  • National and International Industry standards (ANSI/ASHRAE, IEEE, IFM, CIBSE)
  • Knowledge of Health and Safety requirements
  • UAE Driving License
  • Language skills : English and Arabic



Minimum Experience:

  •  7-10 years experience in Facilities management, Integrated Facilities Management
  •  4 years of experience in GCC



Job-Specific Skills:

  • Ability to lead team of supervisors , technicians, strong management skills
  • Adequate skills in maintenance of  mechanical, electrical, plumbing systems and assets
  • Ability to prepare method statements, risk assessments, permit to work for various maintenance activities
  • Ability to understand, execute corrective, reactive maintenance tasks based on priorities and achieve SLA, KPI’s
  • Ability to review service reports, Investigate complaints, conduct teardown inspections, analysis of complaints statistics and recommend corrective action to avoid recurrence
  • Handle emergency breakdowns, planned shutdowns by proper planning of resources and mobilizing
  • Ability to plan resources as per PPM schedules and execute preventative maintenance as per the required standards, timely completion of all PPM’s
  • Carryout conditional assessments, prepare cost estimates, technical justifications for retrofit, replacement works
  • Ability to clearly communicate with client, team, managers and other stake holders
  • Ability to read and interpret electrical wiring diagram, control circuits, operation and maintenance manuals
  • Ability to work with computer aided facilities management system (CAFM) and mobility
  • Ability to identify the training needs of team members, coach and guide team for better employee engagement
  • Ability to understand and work with commercial requirements like plan cost, budgets limits, profit and loss
  • Ability to prepare and maintain various documents like inspection reports, handover reports etc.
  • Willing to continuously upgrade on current industry standards, best practices
  • Demonstrate high standard HSE Practices









We’re here to provide excellent service but a little help from you can ensure a five-star candidate experience from start to finish.


Before you click “apply”: Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well-crafted and personalised CV to further boost your visibility. Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities. We not only consider the requisite compatibility of skills and behaviours, but also how candidates align with our Values of Respect, Integrity, Collaboration, and Excellence. 


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