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Manager Projects (United Arab Emirates)

Manager Projects (United Arab Emirates)




You are responsible for managing and delivering technology enabled projects; on-time and within cost and quality targets to achieve agreed business outcomes and benefits. If you are interested in a challenging work environment and solving complex problems through technology, business intelligence and analytics then this is the job for you.




  • Deliver projects in accordance with Etihad Aviation Group governance frameworks, tools, processes, policies, procedures and standards - ensuring all external supplier resources adhere to Etihad policies and procedures
  • Determine operational objectives by studying business functions; gathering information; evaluating output requirements and formats
  • Establish, communicate and gain commitment to resourced detailed project plans / schedules to deliver the project scope, requirements and outcomes
  • Perform reviews and analysis of current processes using operational metrics and reports
  • Construct workflow charts and diagrams; studying system capabilities; writing specifications
  • Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget
  • Interpret, evaluate and interrelate research data and develop integrated business analysis and projections for incorporation into strategic decision-making
  • Recommend controls by identifying problems; writing improved procedures
  • Actively participate in the implementation of approved changes
  • Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
  • Execute the project plan / schedule, reporting progress against plan highlighting deviances from baseline with remediation plans where project delivery dates are at risk, and managing all tasks, actions, and milestones to support delivery to the baseline plan
  • Manage supplier performance to produce timely deliverables based on quality criteria and contractual obligations, and escalate any supplier performance issues
  • Ensure mandatory PPM tool data is complete, accurate and timely enabling transparent reporting
  • Establish, manage and maintain effective relationships with internal and external stakeholders to achieve the project and business outcomes
  • Effectively communicate project progress, budget, risk, issues, assumptions and dependencies to all stakeholders
  • Effectively capture and manage risks, issues, assumptions and dependencies
  • Effectively track, report and escalate actions and outcomes to support risk, issue, and dependency management
  • Provide feedback / suggestions to continually improve project management frameworks, processes and tools 



  • Bachelor Degree with 6 years relevant work experience
  • 5 plus years of Business Analysis experience ideally involving Airline or Airport operations in the recent past.
  • Competent with requirements management tools
  • Experience in working with Activity diagrams, Sequence diagrams, Flow diagrams, Requirements Traceability Matrix and User Acceptance Scenarios.
  • CBAP or Project Management Qualification (e.g. PRINCE 2, PMP, APM) is desirable
  • Additional certifications and/or training in Change Management, Process Improvement (e.g. Lean Six Sigma), SDLC (e.g. Agile), and Innovation (e.g. Design Thinking) preferred

About Etihad Airways

Etihad Airways, the national airline of the UAE, was formed in 2003 to bring “Abu Dhabi to the World”. Over the years, we have grown into Etihad Aviation Group, a diversified global aviation and travel company, which is one of the world’s most acclaimed industry brands.

Our airline flies to over 90 destinations with a fleet of 110 Airbus and Boeing aircraft, serving 18.6 million passengers a year and carrying 580,000 tonnes of cargo in 2017. We are honoured to have received many awards for our service and products, cargo offering, loyalty programme, training and Maintenance, Repair and Overhaul (MRO) service, in recent years. The group is made up of seven business divisions – Operations, Commercial, Maintenance, Repair & Overhaul (MRO), Human Resources, Finance, Support Services and Transformation.



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